Supporting all customers

Serious illness support

How we can help

If you, a loved one or someone you care for has been diagnosed with a serious or terminal illness, we know how challenging this can be with big changes and uncertainty ahead.

At Rias, we’ll do whatever we can to support you through this tough time.

We understand that coming to terms with a terminal illness diagnosis can be an incredibly difficult time. But we want you to know you’re not alone, and we’re here to help.

For further support, there are many organisations that can help – see details of charities and organisations that can help.

Close up of two people holding hands in support

Please note, this page has been written to address people living with a terminal illness. However, it may also be useful for family, friends, colleagues or those close to someone who’s been diagnosed with a terminal illness.

Get in touch

Get in touch

We want to support you as best we can to make managing the daily tasks as easy as possible. Our virtual assistant can put you in touch with a member of our Live Chat team, or if you'd rather hear a friendly voice, please call us on 0345 165 5773. Lines are open: Mon-Fri 8.30am-6pm and Sat 8.30am-4pm.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.