Supporting all customers

Fraud support

How we can help

Fraud and scams continue to rise in the UK, and they are becoming more and more sophisticated to try and catch us unaware. If you’ve been the victim of a scam or fraudulent activity, not only does it come with a monetary cost, but it could also have a detrimental effect on your mental health and confidence.

But remember, you’re not alone, even the most aware of us get caught out too, it can happen to anyone.

We’re here to help and support.

If you’ve been the victim of a scam or fraud, we’re on your side. If it’s had an adverse effect on your finances or mental health, we can help you get through it.

woman on the phone

Please note, this page is written to address people who’ve been affected by fraud. However, it may also be useful for family, friends, colleagues or those close to someone who’s been the victim of scammers.

Get in touch

Get in touch

Life can bring challenges, and we understand this can look different for all our customers. Use our virtual assistant to get in touch with a member of our Live Chat team, or if you'd rather hear a friendly voice, please call us on 0345 165 5773. Lines are open: Mon-Fri 8.30am-6pm and Sat 8.30am-4pm.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.