Supporting all customers

Communication care support

How we can help

We all communicate in different ways and there are things we can do to tailor our services to your needs. For example, we can provide information via braille, large print, or audio documents for blind or partially sighted people, and we can also use different coloured paper for people with dyslexia or visual impairments.

Please note that we also have support information for those who may find it difficult to communicate due to dementia or Alzheimer’s disease.

We want to make our website as easy to use as possible. Find out how to use it in a way that best suits your needs on our accessibility page.

woman sitting down, with tablet in hands

Please note, this page is written to address people who may need assistance with communication care. However, it may also be useful for family, friends, colleagues or those close to someone who finds it hard to communicate due to a physical condition or illness.

Get in touch

Get in touch

To request your documents in a different format, or if there's something else we can help with, our virtual assistant can put you in touch with a member of our Live Chat team. If you'd rather speak to someone over the phone, please call us on 0345 165 5773. Lines are open: Mon-Fri 8.30am-6pm and Sat 8.30am-4pm.

Third party charity support

Where else can I get help?

If you need additional help or support with your health, wellbeing, or finances, you don’t have to face anything alone. There are numerous charities and organisations you can reach out to.