Travel insurance FAQs

  • How can I pay for my travel policy?

    You can pay for your policy using a credit or debit card. For full details, ask our fully trained staff on 0345 045 1320.

  • What should I do if I wish to make a claim?

    If you purchased your policy before 25th November 2015, please call 01444 442 615.                                                                                                                                                                                                               If you purchased your policy on or after 25th November 2015, please call 0345 415 0455. Lines are open 24 hours a day, 7 days a week.

  • What should I do if I wish to make a complaint?

    We aim to deliver a high standard of service at all times but should you ever have a reason to complain please go to the page about making a complaint.

  • What should I do if I want to cancel my policy?

    If you purchased your policy before 25th November 2015: Unless your trip will be completed within one month of buying the insurance, you have the right to cancel your policy within 14 days of the date of issue or receipt of your documentation, whichever is later. We will refund to you any premiums you have paid provided you have not submitted a claim or know of any circumstances that may lead to a claim. Please call 01444 442 615.                                                                                                                                                                                                                                                                                                                         If you purchased your policy on or after 25th November 2015: You can cancel your policy within 14 days of receipt of your policy documentation and receive a full refund, providing you have not taken a trip protected by the cover provided, not made a claim against the policy and there has been no incident likely to give rise to a claim.. No refund will be provided after this 14 day period.  If you have a single trip policy, we will only refund your premium if there is more than a 28 day period between the date we issue the policy and your scheduled return date home. Please call 0345 234 0008 if you wish to cancel your policy.

  • Should I buy an Annual or Single Trip Travel Policy?

    The cover offered for our Annual and Single Trip policies is almost identical. An Annual Policy is more suitable for anyone who is likely to travel more frequently.

  • I have an existing medical condition. Can I still have cover under the policy?

    As long as you have declared all of these to us (for each member of the travelling party) and paid any additional premium that may be due, your policy can normally be extended to cover your existing medical conditions. We offer a medical screening process. Once you have accepted the policy, we will take you through this process.

  • How do I know if it is safe to travel to my holiday destination?

    The Foreign and Commonwealth Office publishes the latest advice on every country and whether it is safe to travel. Visit the Foreign and Commonwealth Office website here. Alternatively, contact the Foreign and Commonwealth Office Travel Advice Line on 0345 850 2829